Frequently Asked Questions
We believe in making the planning process as smooth and transparent as possible.
Here are answers to some common questions about our services and policies.
Q: What areas do you serve?
A: We are based in Grand Junction, Colorado, and proudly serve the entire Western Slope, Moab, and surrounding destination wedding locations.
Q: Do you charge for travel?
A: We include 100 miles of round-trip travel (50 miles each way) from Grand Junction in all of our packages at no additional charge. For events outside this radius, a simple travel fee of $1 per mile is applied to the additional distance.
Q: Will you require lodging for our event?
A: For events located more than 95 miles or a 2-hour drive from Grand Junction, we may require one night of reasonable lodging to ensure our team is safe, rested, and ready to provide the best possible performance for your big day. This is determined on a case-by-case basis and will be clearly outlined in your proposal.
Q: What happens in case of bad weather for an outdoor event?
A: We love outdoor Colorado weddings! However, the safety of your guests, our team, and our professional equipment is a top priority. In the event of dangerous weather conditions (such as heavy rain, high winds, or lightning), we require that our performance area be moved to a safe, covered location. Our team reserves the right to pause or stop services if conditions become unsafe.
Q: Are you insured?
A: Yes, absolutely. Firefly Entertainment is a fully licensed and insured professional business. We are happy to provide our certificate of insurance to your venue upon request.
Q: What is your policy on guest behavior?
A: We work hard to create a fun and safe environment for everyone. While we are not responsible for the actions of guests, we expect that our equipment will be treated with respect. In the rare event a guest’s behavior becomes negligent or dangerous to our staff or equipment, we reserve the right to address the situation with the client or event coordinator.